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FREQUENTLY ASKED QUESTIONS

How can I choose the most suitable products for my pets?

Don’t worry about that. We have a detailed description of each pet product.

You can also consult our customer service staffs.

Accounts

1. How do I register on Petbemo.com?

Click "Log in" at the bottom of any Petbemo page, then follow the steps to fill in all the required information to create your account.

2. I forgot my account name / password. Can I recover it?

Yes, your username is the email address you used to register. To recover your password, enter your email address into our “Forget Your Password” page and click the Submit button.

Purchase

1. How do I place an order?

You can directly click "Buy on Amazon", purchasing with your Amazon account.

2. What’s your Shipping time?

We will deliver the products in 3 days.

3. Can I pay through PayPal?

Yes. We offer Paypal as a payment option on the checkout page to purchase products. 

4. How long does it take from the time I order products until they are delivered?

Delivery times depends on the products purchased, as well as their final destination. Please see our full Shipping Policy for estimated time frames.

Service & Orders

1. When will my order ship?

Orders are shipped Monday through Friday. All orders placed through Petbemo.com will be shipped in 3 days.

2. Do your products require assembly?

Most of our products ship fully assembled. If your product requires assembly, you will see this information on the product page. We offer a wide variety of shipping and assembly options for your convenience.

What are your customer service hours?

We value customer’s needs and serve you with care and attention.

Please contact us if you have any questions or concerns. 

You can send your questions to petbemo@hotmail.com.

Our top notch customer service team will always regard customer’s needs as No. 1 and get back to you within 24 hrs.